Gtr35 Privacy Policy — User Personal Data Protection

1. Information We Collect

When you register and use the gtr35 platform, we collect several categories of information in order to operate our services safely and effectively:

• Account information: Full name, email address, phone number, date of birth, and username registered during the sign-up process.
• Payment information: Bank account or e-wallet details used for MYR deposits and withdrawals. We do not store credit or debit card numbers directly — all transactions are processed through encrypted payment channels.
• Device and browser information: Device type, operating system, browser version, IP address, and other technical information transmitted automatically when you access the platform.
• Usage data: Login session records, pages visited, usage duration, and in-platform interactions for service improvement purposes.
• Cookies and tracking technologies: Data collected via browser cookies to maintain login sessions and enhance the user experience.

2. How We Use Your Information

All information collected by gtr35 is used for clearly defined and limited purposes:

• Processing account registration, login, and user identity verification.
• Handling MYR deposits, withdrawals, and financial transactions securely.
• Providing responsive and effective customer support whenever you reach out to us.
• Sending important notifications related to your account, promotions, or policy updates — only to users who have given their consent.
• Monitoring platform activity to detect fraud, unauthorised access, and ensure the safety of all users.
• Complying with applicable legal and regulatory requirements.

Gtr35 will not use your personal data for any purpose beyond what is stated here without obtaining your consent first.

3. Cookies & Session Tracking

The gtr35 platform uses cookies to keep essential functions running smoothly. Cookies are small text files stored in your browser when you visit a website. We use two types of cookies:

• Session cookies: Used to maintain your login status during an active session. These cookies are automatically deleted when you close your browser.
• Persistent cookies: Stores user preferences such as language and display settings to streamline future visits. These cookies have a set expiry period.

You can manage your cookie settings through your browser preferences. However, disabling essential cookies may affect platform functionality such as auto-login and saved user preferences.

4. Data Storage & Security

Gtr35 takes technical and organisational security measures seriously to protect users' personal data from unauthorised access, loss, or misuse. Measures in place include:

• SSL (Secure Socket Layer) encryption on all communications between your browser and our servers.
• Strict internal access controls — only authorised staff may access user data, and only for legitimate service purposes.
• Continuous system monitoring to detect suspicious activity and security threats.
• Financial data such as banking details is processed through encrypted channels and is never stored in plain text.

While we take every reasonable precaution, no digital system can be guaranteed entirely free from threats. We encourage users to play their part in keeping their accounts secure by using strong passwords and not sharing login credentials.

5. Information Sharing & Third Parties

Gtr35 does not sell, rent, or disclose users' personal data to third parties for commercial purposes. However, there are limited situations where information may be shared:

• Payment providers: Transaction details required to process MYR deposits and withdrawals are shared with payment service providers such as FPX.
• Legal requirements: gtr35 will disclose information when required by law, court order, or a legitimate request from the relevant authorities.
• All third parties involved in platform operations are required to uphold equivalent security and privacy standards.

6. User Rights, Policy Updates & Contact Us

As a gtr35 user, you have the following rights regarding your personal data:

• Right to access: You may request a copy of the personal data we hold about you.
• Right to rectification: If your data is inaccurate or outdated, you may request that we update it.
• Right to erasure: Under certain circumstances, you may request that we delete your data, subject to applicable legal requirements and active contractual obligations.

Gtr35 reserves the right to update this Privacy Policy from time to time in line with operational changes or legal requirements. Users will be notified of any material changes via the platform. The date of the most recent update is always shown at the top of this document.

For any privacy-related enquiries, data access requests, or complaints regarding the use of your personal data, please contact the gtr35 support team at: [email protected]

You may also refer to FAQ us for answers to general enquiries about your account and data security.